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What can you expect at your first appointment?

There's nothing to be worried about.

If you’re going to see a Hearing Care Professional for the first time, you may be wondering what to expect. You may be slightly nervous, or you might be excited about the prospect of finding out more about hearing aids. 

Importantly, you have nothing to worry about! Our range of hearing assessments and treatments are completely comfortable, non-invasive, and pain-free.

If you’ve got your first appointment coming up, here are five things you can expect.

Your medical history

If you’re attending your first appointment, it’s common to be asked to fill in a form, which includes details about your health and your medical history. You may be asked about any allergies, medical procedures you’ve had in the past or any medication you take. 

It’s important that your audiologist has access to this information to ensure that they can provide care that is tailored to your needs. In addition to filling in a form, your audiologist may also ask you some simple questions about your medical history during your appointment.

Talking about your hearing

If you’ve been having trouble hearing of late or you feel that your hearing has deteriorated gradually over a prolonged period of time, your audiologist will ask you some questions to find out more about the situation. 

They may want to know if there are times when you find it more difficult to hear than others, for example, when there’s background noise, or if there are specific sounds, for example, high-pitch noises, that you struggle with more than others.

We'll take a look inside your ears

Using a video otoscope to peer inside the ear canal, we’ll look for earwax build-up and the health of the tympanic membrane and middle ear.

This can help to detect problems that may be hampering your ability to hear, such as signs of an infection or excessive earwax inside the ear canal.


If impacted earwax is found, we’ll suggest its removal using microsuction before proceeding. This is something our audiologists are trained and equipped to do within our hearing centres. Found out more here.

Hearing tests

Your audiologist will perform some tests to see how well you can hear and highlight any problems. 

These usually take place in a soundproof booth. You will be played a spectrum of noises and tones and asked to respond if you can hear them. Your audiologist will adjust the volume, tone, and pitch to gather more information about your hearing capabilities and pinpoint specific issues. 


You may also be asked to repeat sentences your audiologist gives you to see how you respond to speech.

Discussing the results

When you’ve finished your tests, your audiologist will discuss the findings with you. They’ll explain what the graphs (audiogram) and readings mean and go through some treatment options with you. (Read more about how to interpret an audiogram here).

If you would benefit from wearing hearing aids, your audiologist will discuss your options, provide information about how hearing aids work, and answer any questions you have about hearing aids.

Contact us today!

Australian Audiology Services are here for all of your hearing care needs. Call us today on 1300 864 327, or complete the form below. One of our team will will be in touch as soon as possible to answer your questions, or to schedule an appointment at one of our hearing centres.