Tweed Heads      +61 7 5513-0338

Runaway Bay     +61 7 5529-3530

Victoria Point   +61 7 3207-6247

Loganholme  +61 7 5439-0809

   Mon-Fri, 9AM – 5:30PM

Earwax Removal

“Is it hearing loss, or just earwax?”

A build-up of earwax in the ear canal will significantly affect your hearing. While earwax will usually clear itself, if you are experiencing the symptoms of compacted earwax it is important to see a hearing care professional*, as home remedies can be unsafe, ineffective, and may make the situation worse.

What is earwax?

Earwax is the body’s natural way of cleaning your ear canals of dead skin and dust. It isn’t actually wax at all. In fact, it’s a water-soluble substance made of secretions from glands in your ear canal, dust from the air, and dead skin cells. This mixture will usually make its way out of the ear naturally, as you move your jaw throughout the day through talking, eating or drinking. It usually dries out and falls away without you even noticing. However, hearing aids, hairy ears, and other obstructions can impede this process, requiring intervention.

Symptoms of impacted earwax

If you’re experiencing any of the following symptoms then we recommend that you see us for earwax removal.

  • Earache
  • Feeling like your ear is blocked
  • Sounds becoming muffled, which may get progressively worse
  • Tinnitus (ringing in your ear )
  • Itchy ears, odour, or ear discharge
  • Coughing
  • If you wear hearing aids, you might hear them whistling or it might feel like they aren’t working properly.

Methods of Earwax Extraction

Our highly-trained and accredited Earwax Technicians are equipped and trained to use ENT surgical grade microscopes, which can look deep into the ear canal with magnification. Based on what they find, they'll choose one, or a combination of, the following extraction techniques:


Wax Softeners

If possible, we would recommend that clients use a "softening" agent, such as CleanEar spray, for several days prior to their appointment. 



As shown here, our clinics are equipped with a medical-grade microsuction machines that allow for the safe and painless removal of most deep and/or stubborn earwax.


Ear Irrigation

This involves flushing away the wax with a stream of water or a saline solution. Our highly-trained technicians use a specialised ear irrigation machine.


Mechanical Removal

Mechanical methods are the next step. After softening the wax, our technicians can use tools such as: hand-held syringes, curettes, probes, or forceps to remove particularly stubborn earwax.

Don't push anything into your ear canal!

The cause of earwax build-up is people trying to clean their own ears. Inevitably, earwax gets pushed further into the canal and packed against the eardrum. This makes it difficult for your ears to clear it naturally.  


So, please don’t push cotton q-tips, pen lids, or bobby pins, into your ears!

Free* earwax removal for pensioners!

Pensioners and veterans who are eligible for services provided under the Hearing Services Program can receive one free binaural earwax and clean when they transfer their Hearing Services contract to us.  In this way, you can have all of your hearing care needs met by the experts.


* Hearing Services Program rules apply. Pensioners are eligible upon transfer of their Hearing Services Contract. One free earwax removal per client, per year.

Wax Check & Tymponometry - $75.00

Wax Check only  - $50 (minimum fee)

Wax Removal (both ears) - $150   

Wax Removal (one ear) - $125

Contact us today!

Australian Audiology Services are here for all of your hearing care needs. Call us today on 1300 864 327, or complete the form below. One of our team will will be in touch as soon as possible to answer your questions, or to schedule an appointment at one of our hearing centres.