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   Mon-Fri, 9AM – 5:30PM

Hearing Services Program

The Hearing Services Program, managed by the Australian Federal Government, provides fully subsidized /free hearing tests and hearing aids* for pensioners and veterans. All hearing health care professionals at  Australian Audiology Services are accredited providers under this Program. Call us today to find out more!


The following are eligible for a voucher if they are an Australian citizen or permanent resident 26 years or older


  • Pensioner Concession Card holder.
  • Department of Veterans’ Affairs Gold Card holder.
  • Department of Veterans’ Affairs White Card holder issued for specific conditions that include hearing loss.
  • Dependent of a person in one of the above categories.
  • Currently serving member of the Australian Defence Force.
  • Referred by the Disability Employment Services Program.
  • NDIS participant with hearing needs, referred by a planner from the National Disability Insurance Agency.

Benefits of the Program

Most services and hearing aids under the program are free/ fully subsidized. There may also be situations where you will be asked to pay additional costs:

  • “Top-up” devices: Clients may contribute to the cost of more advanced hearing aids.
  • Annual Maintenance Contract: Service, repairs, and batteries are provided with an optional annual maintenance fee as per the Hearing Services Program. (NB: Clients may be required to contribute a nominal fee for repairs on "Top-up" devices).
  • Replacement for loss or damage.* 


Relocate to Australian Audiology Services

You are not stuck with your current provider. Australian Audiology Services are always seeing new clients who wish to relocate to us for a number of reasons.  The reasons could include:


  • A breakdown in trust with their hearing care provider (are they independent?)
  • More convenient to come to our clinics for reasons of transport
  • You wish to receive all of your hearing care needs in one place, such as earwax removal.
  • Or a host of other reasons


Relocation can be done easily. Simply download and complete this form here, and bring with you to Australian Audiology Services.  


If you have a current Annual Maintenance Contract, we will provide you with a free* earwax removal appointment when you relocate to us (valued at over $120!). Call us today and we will help you make the change.

How do you apply?

If you believe that you may be eligible, call Australian Audiology Services on 1300 864 327, or complete the form below, and we can confirm your eligibility and assist with your application. You can also find more information on the government website here

* Hearing Services Program rules apply. See us for details and eligibility.

Start the application or relocation process today!

Australian Audiology Services are here for all of your hearing care needs. Complete the form below and one of our team will be in touch as soon as possible to answer your questions, or schedule an appointment at one of our hearing centres.

Complaints Resolution

At Australian Audiology Hearing Specialists, we take all complaints seriously snd welcome the opportunity to set things right. Please download and complete the form found here: Complaints Resolution Form